Enterprise Customer Success Manager – London – £60k – Annual Bonus – Stock options – Hybrid
About the Company: They are a leading global provider of end-to-end e-commerce solutions, helping brands and retailers expand their reach and optimise their operations worldwide. Their platform enables seamless cross-border transactions, ensuring customers have a localised shopping experience wherever they are.
Job Description:
We are seeking an Enterprise Customer Success Manager to join the team and ensure the long-term success of clients in the UK. In this role, you will develop and nurture relationships with key business executives within your portfolio of assigned clients, driving revenue growth by expanding existing business. You will provide strategic insights based on client performance and market trends and act as a liaison between clients and our internal teams to ensure timely and successful delivery of our solutions according to client needs.
Key Responsibilities:
- Serve as the primary point of contact for all client-related matters, coordinating with internal teams to ensure efficient and effective service delivery.
- Develop trusted advisor relationships with key accounts, focusing on C-level executives.
- Drive revenue growth through up-selling and cross-selling within existing accounts.
- Identify and pursue expansion opportunities while proactively addressing any potential issues.
- Prepare and present periodic performance reports and quarterly business reviews (QBRs), analyzing client KPIs.
- Support clients’ strategic, marketing, and operational decisions through data analysis and best practices.
- Build and maintain strong, long-lasting client relationships.
Qualifications:
- Minimum of 2 years experience in an Account Management or Customer Success Manager role.
- Previous experience in a B2B environment within software, logistics, or SaaS companies is preferred.
- Proven ability to manage multiple projects simultaneously.
- Demonstrated experience in generating revenue through expanding an existing client base.
- Ability to deliver client-focused solutions tailored to customer needs.
- Strong analytical skills with the capability to present data and trends effectively.
- Excellent verbal and written English communication skills.
- Proven ability to communicate, present, and influence at all organizational levels, including executive and C-levels.
- Exceptional listening, negotiation, and presentation skills.
- BA/BS degree or equivalent preferred.
- Flexibility to accommodate working with globally located merchants, which may require occasional work outside standard office hours.
What They Offer:
- Competitive salary and benefits package.
- Opportunity to work with a leading provider of global e-commerce solutions.
- Collaborative and supportive work environment.
- Opportunities for professional growth and development.
If you are a strategic thinker with a passion for customer success and have the ability to drive revenue growth, we would love to hear from you. Apply today to join our team and help us deliver outstanding service to our global clients.