Customer Success Manager – Series A SaaS Scale-Up (Redwood City, Hybrid)
The Role: Customer Success Manager (Series A SaaS)
As a Customer Success Manager, you’ll be the strategic partner to high-value customers, ensuring adoption, retention, and measurable outcomes. This is a role for a builder — someone who thrives in early-stage SaaS and knows how to create processes, playbooks, and systems that drive long-term customer success.
You’ll work directly with the executive team, product, engineering, and sales, positioning yourself at the intersection of customer success and product strategy.
Key Responsibilities
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Own and grow key customer accounts with a focus on retention and expansion
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Use data and analytics to uncover usage patterns, identify opportunities, and deliver ROI
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Collaborate cross-functionally with product, engineering, and sales to influence roadmap and success strategy
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Design scalable onboarding and success frameworks from the ground up
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Partner with VP-level stakeholders to build strong, trusted relationships
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Drive measurable outcomes that align customer success with revenue growth
What We’re Looking For
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Proven Customer Success Manager experience at a Series A SaaS company (essential)
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Strong track record building customer success processes and playbooks
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Experience managing executive-level customer relationships (VP, Head of Marketing, etc.)
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Strong commercial acumen with the ability to own revenue-impacting outcomes
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Comfort in fast-paced, early-stage startup environments where ambiguity is the norm
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A reputation as a doer, builder, and trusted partner
Why Join?
This is more than a typical CSM job. It’s a career-defining opportunity to work in a mission-driven SaaS company backed by world-class investors, with exposure to top global clients and a direct seat at the table with the executive team.
You’ll have the autonomy to build, innovate, and set the gold standard for customer success in Series A SaaS.Compensation & Benefits
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Base salary: $170,000
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Equity with significant upside (Series A stage)
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Hybrid role: Redwood City HQ | 3 days onsite with exec team
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Dental & Healthcare insurance
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401k
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Free lunch onsite
